jiliweb Privacy
Policy

This Privacy Policy ("Policy") applies to all personal data collected by jiliweb through the jiliweb.net website and any related mobile or web-based applications operated under the jiliweb brand (collectively, the "Platform"). By registering on or continuing to use the jiliweb Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

jiliweb is committed to handling your personal information with integrity, transparency, and in compliance with applicable data protection laws in the Philippines. This Policy is incorporated by reference into the jiliweb Terms and Conditions and should be read alongside that document.

This Policy applies to all registered players, visitors browsing jiliweb.net without an account, and any individual whose personal data is processed by jiliweb in connection with the operation of the Platform, whether as a prospective player, a current account holder, or a former player whose account has been closed.

jiliweb collects the following categories of personal data from players and platform visitors:

jiliweb does not knowingly collect or store full payment card numbers. All payment processing involving card networks is handled exclusively by our certified payment processors, who maintain their own compliance standards.

jiliweb collects personal data through the following means:

• Direct Submission: Information you provide when registering an account, completing identity verification (KYC), making deposits or withdrawal requests, contacting our support team, or participating in promotions and surveys.
• Automated Technologies: Technical and usage data collected automatically when you visit jiliweb.net or use the Platform, including via cookies, web beacons, server logs, and similar tracking technologies. See Section 8 for more detail on our Cookie Policy.
• Payment Processors: Confirmation data received from third-party payment processors (such as GCash, Maya, BPI, BDO, Metrobank, and other accepted payment providers) when you conduct financial transactions on jiliweb. We receive transaction confirmations and reference data — not your full payment credentials.
• Identity Verification Providers: Where jiliweb uses a third-party identity verification service to assist with KYC procedures, that provider may share verification results and associated data with jiliweb for compliance purposes.
• Publicly Available Sources: In limited circumstances, jiliweb may supplement account data with information obtained from publicly available sources, such as government sanction lists or politically exposed persons (PEP) databases, for anti-money laundering compliance purposes.

jiliweb uses the personal data it collects for the following purposes:

• Account Management: To create, maintain, and manage your jiliweb player account, including processing your jiliweb Login credentials, updating your account details, and communicating account-related information to you.
• Service Delivery: To provide you with access to the games, promotions, bonuses, and other features available on the jiliweb Platform in Philippine Peso.
• Payment Processing: To process your deposits and withdrawals via GCash, Maya, BPI, BDO, and other accepted payment methods, and to maintain accurate transaction records.
• Identity Verification and KYC Compliance: To verify your identity, confirm your eligibility to use the jiliweb Platform (including the 21+ age requirement in compliance with PAGCOR regulations), and meet our anti-money laundering obligations.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, apply deposit limits and self-exclusion tools you have set, and reach out where our responsible gaming indicators flag a concern.
• Security and Fraud Prevention: To detect and prevent fraud, identity theft, account takeover, money laundering, and other prohibited conduct on the jiliweb Platform.
• Legal and Regulatory Compliance: To meet jiliweb's obligations under applicable Philippine laws, respond to requests from regulatory authorities, law enforcement agencies, and courts, and to enforce the jiliweb Terms and Conditions.
• Customer Support: To respond to your queries, complaints, and requests submitted via live chat, email, or other support channels.
• Platform Improvement: To analyse usage patterns, identify technical issues, improve game performance, and develop new features on jiliweb.net.
• Marketing Communications: To send you promotional offers, bonus notifications, and updates about new games or features on jiliweb — where you have opted in to receive such communications. You may opt out at any time by contacting support or using the unsubscribe option in any marketing email.

jiliweb processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to create and manage your jiliweb account, process transactions, and deliver the services you have signed up for under the jiliweb Terms and Conditions.
• Legal Obligation: Processing necessary to comply with jiliweb's obligations under applicable Philippine law, including anti-money laundering regulations, identity verification requirements, and regulatory reporting obligations.
• Legitimate Interests: Processing carried out for jiliweb's legitimate business interests, such as fraud prevention, platform security, responsible gaming monitoring, and internal analytics — provided these interests are not overridden by your fundamental rights and freedoms.
• Consent: Where jiliweb relies on your consent as the legal basis for processing (for example, for optional marketing communications or the use of non-essential cookies), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

jiliweb does not sell, rent, or share your personal data with unaffiliated third parties for their own marketing or commercial purposes. We may, however, share your data with the following categories of recipients where necessary:

• Payment Processors: GCash, Maya, GrabPay, BPI, BDO, Metrobank, UnionBank, InstaPay, PesoNet, 7-Eleven CLiQQ, Coins.ph, and other payment service providers used to process your deposits and withdrawals. These providers receive only the data necessary to execute your requested transaction.
• Identity Verification Providers: Third-party KYC and anti-money laundering compliance service providers who assist jiliweb in verifying player identity documents and screening against regulatory watchlists.
• Game Technology Providers: Licensed third-party game software providers whose games are made available on the jiliweb Platform. These providers may receive anonymised session data necessary for game delivery and technical support.
• Regulatory Authorities: PAGCOR and any other applicable Philippine regulatory body, where jiliweb is legally required to report player data, suspicious activity, or other compliance-related information.
• Law Enforcement and Courts: Philippine law enforcement agencies, courts, or other public authorities, where jiliweb is required or permitted by law to disclose personal data in connection with legal proceedings, investigations, or regulatory inquiries.
• Professional Advisers: Legal counsel, auditors, and other professional advisers engaged by jiliweb, subject to strict confidentiality obligations.
• IT and Platform Service Providers: Cloud hosting, cybersecurity, and other technical infrastructure providers engaged by jiliweb to operate the Platform, subject to contractual data processing agreements.

All third parties with whom jiliweb shares personal data are required to process that data in accordance with applicable data protection standards and solely for the purposes for which it was disclosed.

jiliweb retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active Account Data: Retained for the full duration of your jiliweb account being active and for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping obligations applicable in the Philippines.
• Transaction Records: Retained for a minimum of five (5) years from the date of the relevant transaction, or longer where required by law or ongoing regulatory proceedings.
• KYC and Identity Documents: Retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later.
• Support Communications: Retained for up to three (3) years from the date of the relevant interaction, unless the communication relates to a dispute or legal matter, in which case it may be retained for longer.
• Cookie and Usage Data: Session cookies are deleted when you close your browser. Persistent cookies and usage analytics data are retained for up to thirteen (13) months from the date of collection, after which they are aggregated or deleted.
• Self-Excluded Players: Records of self-exclusion and the associated player identity data are retained for the full duration of the exclusion period plus five (5) years thereafter, to prevent re-registration in breach of the exclusion.

Upon expiry of the applicable retention period, jiliweb will securely delete or anonymise your personal data in accordance with its internal data disposal procedures.

jiliweb.net uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session continuity, and support responsible gaming features. The following types of cookies are used:

• Essential Cookies: Required for core Platform functionality, including maintaining your jiliweb Login session, remembering your language preferences, and enabling the cashier to process transactions correctly. These cookies cannot be disabled without significantly impairing your use of the Platform.
• Performance Cookies: Used to collect anonymised data about how players interact with jiliweb.net — such as which pages are visited most frequently and whether error messages are encountered. This data helps us improve Platform performance.
• Functional Cookies: Used to remember your Platform preferences (such as game display settings and notification preferences) to personalise your jiliweb experience.
• Responsible Gaming Cookies: Used to support session time reminders, cooling-off period enforcement, and deposit limit tracking across browser sessions.

jiliweb does not use advertising cookies or third-party retargeting cookies that would allow external advertising networks to track your behaviour across other websites for commercial profiling purposes.

You may manage your cookie preferences through your browser settings. Disabling essential cookies may affect Platform functionality. Continued use of jiliweb.net after being notified of our cookie practices constitutes consent to our use of cookies as described in this section.

jiliweb implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and jiliweb.net.
• Encrypted storage of sensitive personal and financial data at rest on secured servers.
• Strict role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of the Platform and underlying infrastructure.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Incident response procedures designed to identify, contain, and notify affected parties of any data security breach within the timeframe required by applicable law.

As a jiliweb player whose personal data is processed by jiliweb, you hold the following rights in respect of your personal data, subject to applicable legal limitations:

• Right of Access: You have the right to request a copy of the personal data jiliweb holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request that jiliweb correct any inaccurate or incomplete personal data held about you. You may update basic account information directly through your jiliweb account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jiliweb's legal obligation to retain certain data for regulatory compliance purposes.
• Right to Restriction: You have the right to request that jiliweb restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where processing is unlawful but you do not wish it to be deleted.
• Right to Data Portability: Where processing is carried out on the basis of your consent or contractual necessity, and is performed by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where jiliweb relies on legitimate interests as its legal basis, including processing for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

To exercise any of the above rights, please contact the jiliweb Data Privacy team at [email protected] (displayed as plain text — not a clickable link). jiliweb will respond to your request within a reasonable timeframe and in any case within the period required by applicable law. jiliweb may need to verify your identity before fulfilling a data rights request.

jiliweb is strictly an adult platform. In accordance with PAGCOR regulations and Philippine law governing online gambling, the jiliweb Platform is available exclusively to persons who are at least 21 years of age. jiliweb does not knowingly collect personal data from individuals under the age of 21.

If jiliweb discovers or is notified that a registered account belongs to a person under 21 years of age, the account will be immediately suspended and closed. Any deposited funds will be returned to the original payment source after deducting any winnings derived from real-money play, which will be forfeited in accordance with the jiliweb Terms and Conditions. Associated personal data will be securely deleted to the extent permitted by applicable law.

Parents and guardians who believe that a minor in their care has registered on jiliweb should contact our support team immediately at [email protected] so that appropriate action can be taken without delay.

The jiliweb Platform may contain references to third-party game providers, payment processors, and other service partners. Where links to external websites or services appear, please note that jiliweb has no control over the data practices of those third parties. This Privacy Policy applies only to data collected and processed by jiliweb through jiliweb.net and the jiliweb Platform.

jiliweb encourages you to review the privacy policies of any third-party websites or services you access in connection with your use of the jiliweb Platform. jiliweb is not responsible for the privacy practices or content of any third-party service.

jiliweb reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, jiliweb will notify registered players by posting a notice on the Platform or by sending a notification to the email address associated with your jiliweb account.

The "Last updated" date at the top of this Policy reflects the most recent revision. Your continued use of the jiliweb Platform following the posting of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Policy, you must discontinue use of the Platform and contact support to close your account.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jiliweb handles your personal data, please reach out to our team through the following channels:

• Live Chat: Available 24/7 directly within the jiliweb Platform. Our Filipino support team is always ready to assist you.
• Email: [email protected] (plain text only — not a clickable link). Typical response time is within 4 hours during business hours.

jiliweb is committed to resolving all privacy-related concerns promptly and fairly. If you are not satisfied with the outcome of your complaint after going through our internal process, you may escalate the matter to the applicable data protection authority or regulatory body in the Philippines.